1 hour ticket response
We are committed to offering a rapid and accurate response to every trouble ticket submitted by a customer. Our well–trained tech support team members will review your situation and will think of the best solution. We offer a 1–hour response time guarantee for all tickets. In fact, the average trouble ticket response time has proven to be twenty minutes.
A First–Class Customer Care Service
Our help desk team representatives have considerable experience in the website hosting services sector and are capable enough to supply a rapid answer to your problem. If, however, the matter at hand is not within the competence of a tech support engineer, the tech support ticket will be forwarded to a programmer or administrator for additional assistance.
An Easy–to–Browse Help Center Section
Built into the Web Hosting Control Panel is an easy–to–navigate Help Center, which offers different information sources. You can search through a constantly updated knowledge base offering web hosting account management articles and web site management articles, watch our instructional video tutorials or refer to our F.A.Q. archive.