Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • In the Web Hosting Control Panel you can find an in–depth Help Center section offering many help articles and commonly asked questions. They are compiled by our support team of competent technicians. Just fill in your question and our smart software will give you the best possible answer.

  • Top quality support service
  • Instructional Video Clips

  • For all of you who prefer to discover how to address a typically encountered problem by watching a tutorial video clip, we’ve added a selection of video tutorials to our Web Hosting Control Panel. All the how–to video clips are concise and simple to comprehend. They offer you visual demonstrations of various site administration actions.

  • Intuitive help center
  • A One–Hour Support Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 client care service and feature a sixty–minute support ticket response time guarantee. Our seasoned customer service technicians will be available 24 hours a day and will remedy any problem that you might have within less than 1 hour after the technical support ticket submission. In most instances, a reply will be provided to you within 20 minutes.