Customer Support Channels
A One–Hour Response Time Guarantee
Every support request you send to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your trouble ticket or email requires further assistance from a server admin, we’ll without delay forward it and leave a comment to let you know that your issue is being examined. If you make use of our Admin Services package, any of the server administration services included there will be executed at a time of your choosing.
An Excellent Help Desk Service
- We’ll be available to you 24/7/365 to respond to any enquiries that you may have connected to our Web Hosting Control Panel or any of the apps that we have preinstalled for your convenience on the server. If you also require assistance tackling server administration procedures, you can examine our Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting services.
A User–Friendly Help Area
We have provided our Web Hosting Control Panel with a circumstantial knowledgebase, which offers in–depth explanations of its features and functionalities. Additionally, we have prepared detailed video tutorials that will further instruct you how to perform a given operation or troubleshoot a regularly experienced issue. The how–to articles and the video tutorials are readily accessible from each section of the Web Hosting Control Panel through the Videos and Help buttons located in the top right corner.