If you have ever had a website hosting account before or you've dealt with any other type of online service, you're probably well aware from personal experience that for a lot of things it is better to speak with a live person on the telephone than to exchange tickets or emails. If you want to know more about a particular service before you decide to purchase it or if something small-scale has to be done, for example, it is really far easier and quicker to do it real-time. When you are able to get hold of representatives by phone, it's also very likely that you are working with a real web hosting provider, not just a reseller. The type of support that you can get by phone varies between different providers - from very general issues to experienced technical support. Typically most of the suppliers supply pre-sales assistance and 1st level phone support, while more complex technical issues are resolved via e-mail and / or tickets.
Phone Support in Website Hosting
If you decide to employ one of our website hosting services, you will be able to speak with our support crew over the phone for 14 hrs every day. We will assist you in choosing the perfect package for your sites since we believe that it's better to discuss this kind of issues with a live person. If you already have an account, we can help you with any kind of sales/billing questions and / or general issues, even with some technical situations that do not require too much time or escalation to a system administrator because it'll be more convenient to open a support ticket for time-consuming issues so as to have all the correspondence in one place. We have phone numbers in the United States of America, Great Britain and Australia, so you are able to call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you if you have any questions about the semi-dedicated server plans that we provide. Whether you wish to learn more about our plans, you have a billing issue or some general problem, you can give us a call. Although some more technical issues could need a ticket so as to give time to our technical support team to analyze, we can help you with a lot of tech questions on the phone as well, saving you time and efforts. Since we have data centers on three continents - in the United states of America, Great Britain and Australia, we have local phone lines in these countries as well. In case you're in a different country, we have a global number where you are able to contact us.