In case you are a website owner, a problem might always appear and it doesn’t necessarily have to be associated with the web hosting service itself. For example, something could go wrong when you update an application or some important data might be edited or erased by chance. Regardless of what the essence of the problem might be, you’ll need to get in touch with the respective help desk support staff and ask them to recover a backup or to assist you in fixing the problem that you are struggling with. How timely they will do that will predetermine the period of time that your websites will be unavailable. For particular sites like social networking websites or e-shops, a recurrent unreachability can too often mean lost clients and money. Having said that, it is important for you to use the services of a web hosting company that offers not only a good customer service, but also a quick one.
One-Hour Response Guarantee in Website Hosting
In case you’re using any of our website hosting services and you have an enquiry or come across a certain difficulty, you can touch base with us 24x7 by opening a tech support ticket or by writing an e-mail and we will make certain that you have a reply in less than sixty minutes. In case the issue can be solved, we will do it before we reply to you, whereas in case there’s something that you have to do on your end, we will supply you with all the necessary information – what settings to check, what workable solutions to try, and so on. Typically, you will get a response within less than half an hour, so waiting for hours and hours on end or even for more than a day to receive assistance is something unthinkable. Our sixty-minute reply time guarantee is valid for any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team representatives will be at your disposal all the time and they’ll reply to any support ticket that you open from your web hosting Control Panel within sixty minutes max. The response time is guaranteed regardless of whether you’ve got a general query connected with your semi-dedicated server or you confront some obstacle and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you, as we’re available 365 days a year to handle any technical, billing or general issue. In case you contact us about anything that’s within our capabilities, we will solve it before we reply to you, which suggests that you will not have to wait for hours or days while the problem continues. If there’s something that you have to do on your end, we will supply you with the needed information – what possible solutions to try, what steps to take, etc.