A live chat is one of the several ways of communication supplied by some hosting companies as a part of their support service. Depending on the service provider, the chat is used for billing, pre-sales and/or tech support. This way of contact is faster than a support ticket and it will make it much less likely to misspell or misunderstand something in comparison to a telephone call with an agent. Furthermore, when the trouble that you experience needs some time to be investigated and dealt with, you will be able to do something else at the same time rather than just waiting, like you would have to do when you call. Also, you can use a live chat assistance service absolutely free provided that you have world wide web access even when your web hosting provider is situated in a different country and they do not have a local phone number you can call.
Live Chat Support in Website Hosting
We supply a live chat assistance service for all of the website hosting services that we offer and we're able to support you with almost everything in real time. If you do not have an account with our company yet, we are able to give you more info about the packages so as to help you to get the most suitable package. In case you are a current customer, we are able to assist you with any billing or general issue and even with a number of common technical issues, for instance an email address setup in a desktop email client. In case you can't give us a call for some reason or you are in some country where we don't have a local phone number, our live chat is the best way to contact us. Certainly, some problems require additional time to analyze and test, which means that you'll have to open a support ticket to our technicians, still, we can save your time and help you with many issues on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is available every day, even on holidays and weekends. It's the most effective way to find out more about our Linux semi-dedicated services if you do not have an account yet or to have some problem resolved if you're a customer and our customer care representatives will help you instantly no matter what time of the day you join our chat. In case you wonder which package is better for your web sites, in case you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or if you have problems setting up an email account on your PC, you can get in touch with us and we'll supply you with the required information right away. Our live chat is accessible even after our telephone lines go off for the day, therefore if you have an account here, you can be certain that you will always enjoy quick help with any question or trouble that shows up.