There are a handful of ways to touch base with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you choose is a support ticket system. This is the least complicated form of correspondence for many reasons. In case no support staff member is free at the moment and they are all busy, a phone call may not be answered, but a ticket will always be received. Plus, you can copy & paste large bits of information without needing to worry about typographical errors, and in case a given issue requires more time to be solved or a number of replies have to be exchanged, all the info will be in the same place, so either party can always see the comments provided by the other one. The drawback of using tickets to get in touch with your web hosting company is that they are typically separate from the hosting platform, which implies that if you have to provide info or to follow guidelines, you will have to use at least two separate admin dashboards and this number can rise if you want to manage several domains. Moreover, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.