There are a handful of ways to touch base with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you choose is a support ticket system. This is the least complicated form of correspondence for many reasons. In case no support staff member is free at the moment and they are all busy, a phone call may not be answered, but a ticket will always be received. Plus, you can copy & paste large bits of information without needing to worry about typographical errors, and in case a given issue requires more time to be solved or a number of replies have to be exchanged, all the info will be in the same place, so either party can always see the comments provided by the other one. The drawback of using tickets to get in touch with your web hosting company is that they are typically separate from the hosting platform, which implies that if you have to provide info or to follow guidelines, you will have to use at least two separate admin dashboards and this number can rise if you want to manage several domains. Moreover, many hosting providers respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Website Hosting
With a website hosting from us, you’ll never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket while browsing through your website files or modifying various account settings. The ticketing system is being monitored 24/7 by our support staff members and the response time is no more than 1 hour, but it rarely takes more than twenty minutes to receive assistance. In stark contrast with certain hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you wish and ask for information in relation to any billing or technical problem. On top of that, you can see a collection of help articles, which will help you fix the commonest complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated services, was built with one aim in mind – that you should be able to manage everything connected to your semi-dedicated account in one place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or face a challenge, you can contact our customer service staff representatives instantaneously without the need to go through another system. You can search through your website files or check different settings within your account whilst posting a new ticket or reading the response to an old one. If you have a myriad of tickets and you wish to find a given one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll receive an answer in no more than one hour regardless of the essence of your query or problem.