The availability of the customer and technical support that a website hosting company offers can tell you a lot about the services which they supply too. When you are allowed to use just e-mail messages and / or tickets, you have most likely come across a reseller not the actual website hosting provider. If this is the case, you'll have to wait for a few days in order to have an issue resolved since your reseller may not be checking their communication regularly or they may have to get in touch with the real web hosting company for further help. When the supplier can provide several options for communication with quick response time which are available at any moment, they are almost certainly the top provider, not only a reseller. Which means that you will get prompt assistance and top quality support as they will have instant access to the servers where your account will be created. Whatever the problem - sales or technical, it's generally much better to communicate with your hosting company right away via your preferred method of communication.
24/7 Customer Support in Website Hosting
The customer and tech support services for all our website hosting
packages are twenty-four-seven, thus you can forget about waiting for a few days to receive assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an email message. In case you currently have an account, you're able to open a support ticket in addition to the other three ways of contact. You're able to choose the best way to contact us based on what your location is or what kind of hardware you are using. We can easily help you for almost any hosting-related query that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even then the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you pick, you can take full advantage of our 24/7 tech support services even on public holidays. All of your web sites will be available all the time and so will we. With quite a few connection options, you'll be able to pick the best method to contact us and learn more about our solutions in case you do not have an account yet, or request assistance in case you are already one of our customers. You'll be able to phone us, start a chat with a live consultant, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature a one-hour reply time guarantee, though it rarely takes over 20 mins to get assistance no matter the nature of the problem. Using our customer and tech support services, we are available for you whenever you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Hosting
With our VPS hosting services
, you'll never need to wait for more than an hour in order to get help for any type of issue that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all support tickets that you open through your billing Control Panel or email messages which you send to our tech support team. We also have local telephone numbers in a number of countries around the globe plus a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the different methods of communication, so whatever your question or problem is, there's always somebody to assist you without delay. When you need assistance with third-party software, that you cannot deploy or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Web Hosting
If you obtain a dedicated server
from us, you will be able to get in touch with us at any time using a number of channels and the max time that you will have to wait for a response is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on your server. To get in touch with us about a technical issue, you're able to open a support ticket via the Help section of your billing Control Panel or you could send us an email message. If you have any kind of common questions or you would like to find out about our hosting services before you order, you may also employ our live chat or you can call one of the local telephone numbers that we have in different countries around the globe. If you need help with third-party software that you can't install or operate efficiently, you will be able to add the Managed Services upgrade to your package and our system administrators will assist you.